Privacy Policy for The Jewelry Detective
Last Updated: December 2025
Introduction
At The Jewelry Detective: Identification & Restoration, we understand that trust is the foundation of our business. When you share your heirlooms, your stories, and your personal information with us, you are relying on our discretion and security. We are committed to protecting your privacy and ensuring that your personal information is handled with the same care and precision we apply to your jewelry. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us through our website and services.
Information We Collect
We collect information that you voluntarily provide to us when you use our services. This primarily occurs when you fill out an inquiry form, request an identification or restoration quote, or proceed with a service order. This information typically includes your name, email address, shipping address, and billing information.
In addition to basic contact details, our unique line of work requires us to collect "Service Data." This includes photographs of your jewelry, historical narratives you provide about the items, and any appraisals or documents you submit for our review. We treat this Service Data as confidential client property.
We also automatically collect certain non-personal information when you visit our website, such as your IP address, browser type, and the pages you visit. This data helps us understand how visitors use our site so we can improve the user experience.
How We Use Your Information
The primary purpose of collecting your data is to fulfill the services you have requested. We use your personal information to communicate with you regarding your case file, to provide estimates for identification and restoration, to process payments, and to arrange for the secure shipping of your items.
We may also use your email address to send you updates about the status of your project. If you have opted in to receive our newsletter, we may occasionally send you information about jewelry care, history, or company updates. You may opt out of these marketing communications at any time.
How We Share Your Information
The Jewelry Detective does not sell, rent, or trade your personal information to third parties. We are in the business of jewelry, not data. However, we do share necessary data with trusted third-party service providers who assist us in operating our business.
These providers include payment processors (to securely handle your credit card transactions), shipping carriers (such as FedEx, UPS, or USPS to deliver your items), and website hosting services. These third parties are authorized to use your personal information only as necessary to provide these specific services to us. We may also disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or to protect the safety and security of our business and our clients.
Security of Your Information
We take the security of your data and your physical assets incredibly seriously. We implement a variety of security measures to maintain the safety of your personal information. Our website uses Secure Socket Layer (SSL) technology to encrypt sensitive data during transmission.
We also maintain strict internal protocols regarding the storage of Service Data. Photographs and documentation regarding your high-value items are stored securely and are only accessible to staff members who require the information to perform their specific identification or restoration duties.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your hard drive or in your device memory that help us improve our services and your experience, see which areas and features of our services are popular, and count visits. You can choose to set your browser to remove or reject browser cookies; however, please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our services.
Your Rights
You have the right to access, correct, or delete the personal information we hold about you. If you wish to review the data we have on file for you, or if you would like to request that we delete your personal information from our records (subject to legal retention requirements for transaction history), please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
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